Refund policy
Returns Policy
We hope you love everything you order from JUJUHOME. However, if something isn’t quite right, here’s how returns work.
Your legal right to change your mind
If you are a consumer in the UK, you have a legal right to cancel your order within 14 days of receiving your item and receive a refund, including standard delivery costs. This is subject to the exceptions below.
In addition to your legal rights, we offer a voluntary 28-day return window for most items — you have 28 days from purchase (in-store) or delivery (online) to request a return.
Returns Eligibility
Items must be returned in resaleable condition with all original packaging intact and any manufacturer's seal unbroken. You're welcome to open and inspect an item as you would in-store, but if it has been used or damaged beyond simple inspection, we may reduce your refund to reflect its reduced value. A valid proof of purchase (store receipt or online order confirmation) is required for all returns. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items
For hygiene, health-protection and food-safety reasons, we can't accept change-of-mind returns on:
- Personal care or hygiene products (for example perfumes, soaps, skincare), once unsealed
- Perishable goods (e.g. food or drink) once opened
- Custom or personalised products
- Gift cards
Our voluntary 28-day return window does not cover sale or clearance items. However, your statutory right to cancel within 14 days, and your rights if an item arrives faulty, damaged or not as described, still apply in full.
How to Return
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Email us at help@jujuhome.uk with your order number and reason for return.
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Once your return is approved, we’ll provide you with the return address and instructions.
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You can choose to:
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Return in-store: Bring your item(s) and proof of purchase to the JUJUHOME store within 28 days.
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Return by post: securely re-package the item in its original condition and send it back to us.
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For change-of-mind returns, you are responsible for the cost of return shipping. If you'd prefer not to arrange your own courier, we can provide a pre-paid Royal Mail return label, and a flat return postage fee of £2.99 will be deducted from your refund. Where an item is faulty or incorrect, we cover all return shipping.
If you send the item back yourself, please keep a receipt or proof of postage. If we don't receive the goods, or don't receive them within a reasonable time, we won't be able to refund you.
Refunds
We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, refunds are issued to your original payment method within 5–10 working days. It can take additional time for your bank or card provider to process and post the refund. We refund by the same method you used to pay, and we don't charge a fee for refunds.
For a change-of-mind return, we refund the price of the goods plus the original standard delivery charge. We don't refund any extra you paid for express or timed delivery, and return postage is not refunded (except where the item is faulty or incorrect).
Exchanges
If you'd like to exchange an item, please email us and we’ll do our best to help—depending on stock availability.
Faulty or Damaged Items
We’re really sorry! Please email help@jujuhome.uk within 30 days of receiving your order, including clear photos and a description of the issue.
Need Help?
We’re here to help. For any return or exchange questions, contact us at:
help@jujuhome.uk