Privacy policy

Privacy Policy

Last updated: 15 July 2026

This Privacy Policy explains how JUJUHOME GROUP LTD (company number 15269363) ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or interact with us through jujuhomestore.com (the “Site”).

Information We Collect

Personal Data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identification data: first name and last name;
  • Contact data: phone number and email address;
  • Marketing Data: your preferences in receiving marketing communications from us and other third parties and your communication preferences;
  • Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in type and versions, operating system and platform, device ID and other technology on the devices you use to access this website; and
  • Usage Data: information about how you interact with our websites and services including via the use of cookies.

How is your personal data collected?

There are different methods that we use to collect data from and about you including via:

  • Your interactions with us and where you share your personal details. You may provide us with your personal data by signing up to our website or placing an order with us, or by contacting us by phone, post, email or otherwise when you:
  1. Enquire about our products;
  2. Create an account with us or subscribe to our marketing emails; or
  3. Give us feedback or contact us.
  • Automated technologies or interactions. As you interact and engage with our website, we will automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. For more information please see our cookie policy.
  • Third Parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
  1. Our partners (e.g. Shopify, payment processors) will collect Identification Data and Contact Data;
  2. Marketing platforms and ad services will collect Identification Data and Contact Data.

How We Use Your Information

We use your data to:

  • Fulfil and manage orders;
  • Provide customer support;
  • Improve our service and user experience;
  • Send marketing or promotional communications (if you opt-in); and
  • Protect our platform and prevent fraud.

The legal basis we use for collecting your data

We rely on one or more of the following legal bases for collecting and using your personal data:

  1. Performance of our contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
  2. Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interest, for example to enable us to give you the best and more secure customer experience. We make sure to balance and consider any impact on you and your rights prior to processing.
  3. Legal obligations: we may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.
  4. Consent: we rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our email marketing communications and such communications are not necessary for our performance of our contract with you.

Purposes for which we will use your personal data

We have set out below, in a table format for clarity, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so.


Purpose of processing

Legal basis

Type of data

To register you as a customer

Legitimate interest; performance of our contract with you

Identification Data; Contact Data

To fulfil, manage and deliver your orders

Legitimate interest; performance of our contract with you

Identification Data; Contact Data; Marketing Data

To administer and protect our business and this website and improve our service to you (including troubleshooting, data analysis, testing system maintenance, support, reporting and hosting data)

Necessary to comply with a legal obligations;  necessary for our legitimate interests.

Identification Data; Contact Data; Usage Data; Technical Data.

Management of business relationship which will include:


  1. Notifying you about changes to our terms or privacy policy
  2. Dealing with queries or complaints

Performance of our contract with you


Necessary for our legitimate interests, to ensure our records are up to date and manage our relationship with you, send invoices, facilitate payments


Necessary to comply with a legal obligation

Identification Data; Contact Data

Marketing communications, including contacting you about details of our services and providing you with details of our third parties that we believe may be of interest to you

Necessary for our legitimate interests to carry our direct marketing, develop and grow our business.

Identification Data: Contact Data

To protect our website and prevent fraud

Legitimate interests

Technical Data: Usage Data: Identification Data: Contact Data


Cookies

We use cookies for site functionality, analytics, and advertising. You can control cookie settings via your browser, but this may affect site performance.

For more, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your personal data with:

  • Vendors and service providers (e.g., delivery companies, IT support)
  • Payment providers (to process orders securely)
  • Advertising and marketing partners (with your consent)
  • Legal authorities, if required by law

We require that all third parties respect the security of your personal data and treat it in accordance with the law including data protection laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.

Data Security & Retention

  • While we strive to protect your data, no system is 100% secure.
  • We retain your data as long as reasonably necessary to fulfil the purposes that we collected it for.
  • By law we must keep basic information about our customers (including Contact Data and Identification Data) for six years after they cease being our customers.

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal data we hold about you
  • Request deletion or correction
  • Object to certain uses of your data
  • Opt out of marketing communications (if you opt out of receiving marketing communications, you will still receive service related communications that are essential for administrative or customer service purposes)
  • Withdraw consent (where applicable)

To exercise any of these rights, please email us at info@jujuhome.uk

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect personal data from individuals under 16.

Questions?

For any privacy-related questions, contact: info@jujuhome.uk